Refund and Returns Policy

Last updated: 23 September 2026

At Plush Pickle, we want your order to arrive correctly and in good condition. This policy explains when refunds, replacements and returns are available.

Nothing in this policy excludes or limits any rights you have under the Australian Consumer Law.

Change-of-Mind Returns

Because our products are ordered specifically for you and shipped directly from our suppliers, Plush Pickle does not accept returns, exchanges or refunds for change of mind.

This includes situations where:

• You decide you no longer want the product.

• You selected the wrong product, colour or size.

• The product does not fit the space for which it was purchased.

• You found the product cheaper elsewhere.

• You entered an incorrect delivery address.

• You no longer require the order because it arrived later than expected, where it was delivered within the stated or otherwise reasonable delivery period.

Please carefully review the product description, measurements, colour and variant before placing your order.

Faulty, Damaged or Incorrect Products

You may be entitled to a remedy if your product:

• Arrives faulty or damaged.

• Is unsafe.

• Is materially different from its description.

• Is the wrong product or variant.

• Does not perform as a reasonable customer would expect.

Please contact us as soon as possible after discovering the issue. For damage in transit or an incorrect item, contacting us within seven days of delivery will help us investigate promptly. This requested timeframe does not limit your rights under the Australian Consumer Law.

Please include:

• Your name and order number.

• A description of the problem.

• Clear photographs or a short video showing the product and issue.

• A photograph of the packaging and shipping label, where relevant.

Do not return the product before contacting us. We will provide instructions if a return is required.

Available Remedies

Where a product has a major failure, you are entitled to choose a refund or replacement in accordance with the Australian Consumer Law.

Where the problem is minor and can be remedied within a reasonable time, we may offer an appropriate repair, replacement or refund.

Depending on the circumstances, we may not require a faulty or damaged product to be returned. If a return is required because the product does not meet a consumer guarantee, Plush Pickle will cover reasonable return costs or provide an appropriate return method.

We will not require you to deal directly with the overseas supplier or manufacturer. Your purchase is from Plush Pickle, and we will manage your claim.

Problems Not Covered

We are not required to provide a refund or replacement where the product has been:

• Damaged through misuse, neglect or an accident after delivery.

• Used contrary to its instructions or product warnings.

• Altered, cut, repaired or modified.

• Damaged through normal wear and tear.

• Damaged by pets, water, heat or improper cleaning.

• Misunderstood because the customer did not review the stated measurements or product description.

Slight variations in colour, stitching, shape, filling and finish may occur between plush products due to manufacturing and screen-display differences. These variations will not necessarily constitute a fault unless the product is materially different from what was advertised.

Order Changes and Cancellations

Please contact us immediately if you need to change or cancel an order.

Orders are sent to our fulfilment partners quickly, so we cannot guarantee that changes or cancellations will be possible once processing has begun. If an order has already been processed or dispatched, our no change-of-mind policy will apply.

If we can cancel an order before fulfilment begins, we will refund the cancelled amount to the original payment method.

Refund Processing

Approved refunds will be issued to the original payment method.

We generally process approved refunds within three business days. Your bank or payment provider may take an additional five to ten business days to display the refund.

Original shipping charges are not refundable for change-of-mind requests. Where a product has failed to meet a consumer guarantee, any refund and reasonable shipping costs will be handled in accordance with the Australian Consumer Law.

Contact Us

To report a problem with an order, contact:

Plush Pickle
Email: plushpickleonline@gmail.com
ABN: 62 955 951 347
Website: plushpickle.com