Shipping policy
Shipping Policy
Last updated: 23 September 2026
How Our Products Are Shipped
Plush Pickle works with selected fulfilment partners and suppliers. Products may be shipped directly from a supplier rather than from a Plush Pickle warehouse.
If your order contains more than one product, the products may be dispatched separately and arrive in different packages.
Processing Times
Orders generally require processing before they are dispatched. Processing times are separate from delivery times.
You will receive a confirmation email after placing your order and, where tracking is available, a shipping confirmation once the order has been dispatched.
During sales, holidays or periods of unusually high demand, processing may take longer.
Estimated Delivery
Estimated delivery time: 8 - 10 Business Days
Delivery estimates are calculated from dispatch and are not guaranteed arrival dates. Delays can occur because of carrier disruptions, customs processing, severe weather, public holidays, peak shopping periods or other circumstances outside our reasonable control.
If an order has not arrived within a reasonable time, please contact us so that we can investigate.
Tracking
Tracking information will be provided where it is available.
Tracking may take several days to begin displaying movement after dispatch. Some international tracking services provide limited updates until the parcel reaches Australia or is transferred to a local carrier.
Multiple Packages
Products supplied by different fulfilment partners may arrive separately. Receiving only part of your order does not necessarily mean an item is missing.
Each package may have its own tracking number.
Delivery Addresses
Customers are responsible for providing a complete and accurate delivery address.
Please contact us immediately if an address needs to be corrected. Once an order has entered fulfilment or has been dispatched, we may be unable to change or redirect it.
If an order is returned because an incorrect or incomplete address was supplied, additional shipping charges may apply before it can be resent. Any refund available in this situation will exclude non-recoverable shipping and fulfilment costs, except where required by law.
Authority to Leave and Safe Delivery
Carriers may leave a parcel in a safe location where permitted. Any available delivery preferences should be entered when ordering or managed directly through the carrier’s tracking service.
Plush Pickle cannot guarantee that a particular carrier will obtain a signature unless a signature service is expressly offered for the order.
Parcels Marked as Delivered
If tracking shows that your parcel was delivered but you cannot locate it:
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Check the delivery address on your confirmation email.
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Look around the property and any safe delivery locations.
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Ask other household members, neighbours or building management.
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Contact the carrier using the tracking number.
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Contact Plush Pickle if the parcel remains missing.
We will assist with an appropriate carrier or supplier investigation.
Lost or Damaged Parcels
If a parcel appears to be lost or arrives damaged, contact us at plushpickleonline@gmail.com with your order number and any available photographs.
We will investigate and provide an appropriate remedy where required by the Australian Consumer Law and our Refund and Returns Policy.
Customs and Import Charges
Any customs duties, taxes or import charges payable by the customer will be disclosed where known. Customers are responsible for charges clearly disclosed before purchase.
Contact
Plush Pickle
Email: plushpickleonline@gmail.com
ABN: 62 955 951 347
Website: plushpickle.com